Researcher: WILHEMINA G. BORJAL
Course: Doctor of Education
School: Philippine
Subject Area: Library Management
Year of Graduation: 2001
This blog contains abstracts of researches in Library and Information Science (LIS) in the Philippines to facilitate the searching of information on LIS literature. It is also aimed to provide free access to research materials for LIS students both undergraduate and graduate students.
Researcher: WILHEMINA G. BORJAL
Course: Doctor of Education
School: Philippine
Subject Area: Library Management
Year of Graduation: 2001
Researcher: EDNA F. AGUSTIN
Course: Master of Arts in Education Major in Library Science
School: Philippine
Subject Area: Teacher-Librarians
Year of Graduation: 2001
Course: Master in Library and Information Science
School: University of the
Subject Area: Library Services
Year of Graduation: 2000
Research Problem
This exploratory study was specifically aimed to investigate if service quality and overall library performance effect client satisfaction, to examine if the educational attainment of clients affect client satisfaction and perception of overall library performance, and to determine whether there are significant differences between and among university libraries regarding client satisfaction, overall library performance and service quality.
Top three university libraries in Metro Manila participated in the survey, namely: The University of the Philippines (UP), Ateneo de Manila University and University of Santo Tomas (UST), with a total of 165 respondents. A purposive sampling technique was used in the study. Eighteen 5-point Likert scale with three open-ended questions and demographic data were in the questionnaire, 16 variables in the Likert scale were grouped and classified into personalized services, tangibility and reliability.
Results of the survey show that the following needs improvement and attention from the library managers: library facilities and equipment, manner by which questions are answered, and participation of clients in library decision-making. Survey also shows that libraries are good on the following: courtesy of personal attention of the staff, on scheduled library hours, location and atmosphere of libraries, and the professionalism and assistance received from the staff. Based on the objectives and problems of this study, the main findings on the tested hypotheses are the following: 1) Overall library performance and service quality positively affect the client satisfaction. The higher the service quality and the overall library performance, the higher the client satisfaction; 2) Educational attainment of clients does not affect the overall library performance and client satisfaction; 3) There are no significant differences between client satisfaction, overall library performance and service quality between and among the three different university libraries. Hypotheses were tested through the use of analysis of variance and linear regression analysis. Data were analyzed using Statistical Package for Social sciences (SPSS). Mistake or errors in service encounters cannot be avoided even with the best strategic plans but an appropriate service recovery effort will always bring favorable results. Because of this, a more in-depth study on qualitative and quantitative data on library services helps us achieve service quality and client satisfaction for users. Service quality is extremely hard to measure and hard to control. Maintaining high quality is not a guarantee for success but a minimum requirement for survival especially if there are limited resources. Service failure can occur if service is unavailable and when delayed or below a minimum acceptable level. Hence, we can all learn from different business techniques like benchmarking, total quality management, just-in-time, continuous improvement, and acquiring adequate funds for value-added services.
Source: Journal of Philippine Librarianship (21: 95-96) 2000
Researcher: FERDINAND ANGELO M. ALIPIS
Course: Master in Library and Information Science
School: University of the
Subject Area: Information Systems
Year of Graduation: 2000
Research Problem
This study was investigation and documentation of the information systems planning experiences of the selected libraries in the
Methodology
The method used in this research was case study. Data were gathered through the structured interview using a questionnaire. Documentary sources were also looked into. Analytical discussion was the main approach in data analysis and is presented in narrative form.
Findings and Conclusions
The libraries in this study undertook information systems planning with no strict adherence to any formal planning approach. The IRRI Library was primarily guided prescribed by Duval and
Course: Doctor of Education
School: Philippine
Subject Area: Librarianship
Year of Graduation: 2000
Researcher: ROSALINDA T. SANTOS
Course: Master of Arts in Education Major in Library Science
School: Philippine
Subject Area: Collection Development
Year of Graduation: 1999
Researcher: ROSALITA R. ADOVISO
Degree: Master of Arts in Library Science
School: University of Santo Tomas, Philippines
Subject Area: Medical Libraries
Year of Graduation: 1998
Researcher:
Course: Master of Arts in Education Major in Library Science
School: Philippine
Subject Area: Public Libraries
Year of Graduation: 1997
Sernande, Veneranda C (1995). Library Resources, Facilities and Services of the Cagayan Colleges Tuguegarao: An Assessment. Unpublished Master's Thesis – Cagayan Colleges Tuguegarao, Cagayan.
Introduction
It is often said that librarians are agents for changes but to effect changes, librarians in percepts, words and deeds must exemplify change in a setting called library which is the fountain of truth, knowledge and wisdom. These are the pillars of a society that marches on with the times.
The library is the richest storehouse of knowledge, repository of information and a place for study. It is the heart of the school, college or university, since it is the most important tool in research. It forms a vital part of the world's system of communication and education. Its important role in the educational program is to support the objectives, aims, curricula and the teaching methods of the school.
The use of the library is an art; it involves the combined skills of locating with at least time and effort, of being able to discriminate in the practical use of materials. Hence, the student should familiarize himself with the facilities, policies and procedures and the location of the library.
The Problem
This study attempted to assess the library resources, facilities and services of the Cagayan Colleges Tuguegarao Main Library for the 1st Semester of School Year 1994-1995.
Specifically, this study sought to answer the following questions: 1. What are the qualifications and professional training of the library staff? a) Highest educational background, b) Major and minor field of specialization, c) Civil service eligibility, d) Number of years experience as librarian, and e) Membership in professional organization, e.1) local and e.2) national; 2. What are the perceptions of the College faculty members and students as to the following aspects? a) Adequacy of book holdings, a.1) Cultural Books, a.2) Reference Books, a.3) Professional Books; b) Adequacy of Periodicals, b.1) Magazine, b.2) Journals, b.3) Newspapers; 3. How sufficient are the library service as perceived by the College faculty members and students?; and 4. How do the perceptions of both respondents compare?
Methodology
The descriptive normative survey was used in this study since it involved a description, recording, analysis and interpretation of conditions that exist.
Findings
A. Profile of the Library Staff
The salient findings pertinent to the qualifications and professional trainings of the library staff are as follows: 1. The library staff is composed of a Chief Librarian, an Assistant Librarian and library clerk; 2. As to the qualifications of the library staff, one is a BSE graduate, major in library science, while another staff is a BSC graduate with 24 units of library science. The library clerk is an AB graduate, major in political science; 3. One of the library staff possessed Civil Service eligibility, which is the Career Service Professional Examination; 4. As to number of years as librarian, one had 16 years of experience, while another staff had 4 years of experience. A mean of 6.8 or 7 years of experience had been obtained; 5. Most of the library staff are members of professional organizations in both local and national organizations.
B. Perceptions as to Adequacy of Book Holdings on Cultural Reference and Professional Books and Adequacy of Periodical and Other Reading Materials like Magazines, Journals, and Newspapers.
Faculty: 1. For cultural books, the college faculty members perceived that the English, Social Science including Philosophy, Languages, including Filipino, History and Rizal books are “adequate;” 2. Cultural books on Natural Sciences, Mathematics and Arts are “moderately adequate;” 3. For reference books, encyclopedia are “adequate” 4. Dictionaries, Atlases maps and Almanacs are “moderately adequate;” 5. For Periodicals and other magazines, the college faculty members revealed that magazines are “often” updated and clippings and other informative materials are “often” available; 6. The library has collections of College organs of other Colleges and Universities but “inadequate;” 7. The library has “inadequate “ collection of annual reports from different agencies; 8. The College faculty members believed that there is an “inadequate” collection of professional journals.
Students: 1. On cultural books, the students claimed that Rizal/ History, Mathematics, English, Language including Filipino, Arts and Social Science including Philosophy books are “moderately adequate;” 2. For reference books, encyclopedia are “adequate;” 3. Dictionaries, Atlases, Maps and Almanacs are “moderately adequate” and updated; 4. Professional books for students' educational growth are “moderately adequate;” 5. Clippings and other informative materials are “adequate;” 6. Newspapers and magazines are “often” updated; 7. Professional Journals are “inadequate;” 8. The library has “inadequate” collection of annual reports from different agencies; 9. The library has “inadequate” collection of College organs from other colleges and universities.
C. Sufficiency of Library Services
Faculty
A.1. On the Selection of Books and Materials. The college faculty claimed that there are “regularly” adequate supply of newspapers and magazines for their references; 2. College faculty are “regularly” provided with enough books in the subjects they were teaching; 3. College faculty “regularly” give suggestions on the selection of books; 4. The library has subscriptions of newspapers and magazines “regularly;” 5. The faculty are “sometime” provided with published catalog as they give suggestions on the selection of books.
B.1. On circulation of Materials. College faculty members revealed that they are “often” given enough time to use the books; 2. Because of effective library service, students are “regularly” prompt in submitting their reports and assignments; 3. Faculty members confirmed that they “regularly” lend the books they borrowed when there are no available books in the library; 4. College faculty members checked the number of reserved books in the library before they assign reports and assignments to the students; 5. Teachers confirmed that they “regularly” bring home reserved books.
C.1. On Reference Services. College Faculty members always make use of bibliographies on books in the preparation of their syllabus; 2. Faculty members are regularly allowed to borrow as many reference books as they need; 3. The College faculty members regularly make suggestions for reserved books in their subject; 4. Faculty members revealed that students regularly make use of other books aside from the reserved books in their assignment; 5. College faculty members regularly read professional books provided by the library; 6. Faculty members regularly ask the help of the librarians in the preparation of bibliographies;
D.1. On the Capacity of the Library to Provide Instruction. The teachers disclosed that the posters or signs above the shelves “often” facilitate an easier way to locate books that one need; 2. Faculty members make use of the card catalog; 3. Faculty members get information on the arrival of new books; 4. Faculty members regularly include library instruction in their subjects; and 5. Faculty members regularly ask librarians to give lectures on the functions and use of the library.
E.1. On the Administration of the Library Program. The teachers revealed that discipline is “often” observed in the library; 2. Library personnel are “often” courteous; 3. Faculty members often get the necessary services from the library; 4. Library personnel often help in the implementation of library rules and regulation; 5. The library schedule is often conducive to faculty and students; 6. The library atmosphere is regularly conducive to studying.
Students:
A. 1. On the Circulation of Materials. The students confirmed that they are often admitted to the stacks area when they want to select books for references; 2. Students often get the books they used when they borrow; 3. Students are often allowed to renew reserved books after an hour; 4. Students regularly favor the use of library cards in borrowing library materials; 5. Reserved books are circulated fairly well to all borrowers; 6. Students' attention are regularly called by the librarian when they don't return books on time; 7. Students are regularly allowed to borrow more than one book; 8. Students regularly favor the closed shelved system which the library is adapting at the reserved section; 9. Students confirmed that one hour which is allotted for reserved books is regularly sufficient to make their assignments and reports; 10. Outsiders are regularly allowed to borrow books for others; and 11. Students are sometimes allowed to borrow books for others.
B. 1. On Providing Reference Service. Students revealed that the library personnel often refer them to other libraries or agencies when materials are not available in the College library; 2. Librarians often encourage students to use the encyclopedia; 3. Students are often guided on the use of the card catalog; 4. Students often seek the help of librarians in their assignments; 5. Students regularly research in the library as a class; 6. Students regularly get information on the arrival of new books; 7. Library personnel regularly provide students with the list of books when they work on their research; and 8. Adequate supply of newspapers and magazines for references are regularly provided.
C.1. On the Capacity of the Library to Provide Instruction. The students confirmed that librarians often give lectures on the use of library; 2.Librarians often give orientation lessons on the use of the library; 3. Students are often provided with copies of library rules and regulations; 4. Students regularly find library instructions in posters and bulletin helpful; and 5. Library instructions are regularly included in the students' subjects.
D.1. On the Administration of the Total Library Program. The students revealed that the library schedule is often conducive to students; 2. Discipline is often observed in the library; 3. Library personnel often render extra time when situation demands; 4. Students often get the necessary service from the library personnel; 5. Library personnel are often courteous; 6. Students are often treated fairly by library personnel; 7. Books are often inspected when they are returned; 8. Library personnel often help in the implementation of library rules and regulations; 9. Missing and torn pages of books are often replaced; 10. The atmosphere in the library is often conducive for studying; 11. Unnecessary conversations and discussions are tolerated in the library; and 12. Students are sometimes disturbed with unnecessary noise in the library.
Conclusions
From the findings of the study, it could be concluded that professionally trained library personnel greatly contributed to an effective and efficient library service. Adequate library resources and facilities result t better library services. Updated books, references, journals, newspapers and magazines contributed to a well- informed studentry. Proper orientation and instruction on the use of the library is necessary for more effective and functional library. Proper working relationship among faculty, library staff and students are necessary for a more efficient and conducive library atmosphere.
From the findings of the study, it could be further concluded that library resources and facilities of the Cagayan Colleges Tuguegarao main library is adequately meeting the needs and demands of teachers and students. The college main library has the capacity to provide adequate reference service, proper circulation of materials and adequate instructions to both faculty and students. The total administration of the library program is efficiently discharged.
Recommendations
1. The library through its staff should develop linkages and friendly relations among schools, colleges and universities, and other agencies in order to secure their cooperation in the acquisition of their school organs, annual reports and other journals for file.
2. Library instruction should be included as a basic subject in the curriculum.
3. The library must be housed in a separate building to make it more spacious and to accommodate the growing collection needed by its users.
4. Library fees should be spent solely for library needs, and for up-dating library books and other resources.
5. Administrative as well as financial support should be always available to strengthen the library management and operations an ensure the delivery of proper library services to the clientele.
6. Acquisition of professional journals is needed to ensure well informed students.
7. Additional professionally trained librarians are needed for better library services.
8. Acquisition of more books is needed to replace old books.