This blog contains abstracts of researches in Library and Information Science (LIS) in the Philippines to facilitate the searching of information on LIS literature. It is also aimed to provide free access to research materials for LIS students both undergraduate and graduate students.
The
instructional program of the Grade School Department of St. Scholastica's
College, Manila concretizes the school's philosophy and objectives in terms of
its content, processes and approaches and the values intrinsic to the subject
areas, current realities grew into maturity and expressed themselves in a
"living curriculum." The "living curriculum" became the
heart of an innovation called "interdisciplinary Approach to
Instruction" (IAI). This new paradigm calls for the decentralization of
teaching-learning into workplace settings, a greater emphasis on collaborative
teaching strategies among teachers and librarians on solving real world problems
using concepts and skills for multiple subject areas. The study aims to
determine the efficiency of the different library services of the Learning
Resource Center (LRC) in relation to an inderdisciplinary approach to
instruction at the Grade School Department of St. Scholastica's College,
Manila.
Library is frequently referred to as "the heart of the institution" or "the mind of the society." In carrying out its responsibility in the academic program effectively, the library performs certain activities and offers certain services. Because libraries are services, they exist to provide service to people who need it. Library service is an effort to improve the quality of services open to library users such as the means to derive customer input and satisfaction and organizational response mechanisms. It is a common practice for any type of library concerned with services to support the educational and research objectives of its parent organization. The library, however, does not function alone. A library, above all, is a human enterprise and it depends ultimately upon the skilled minds and talents of librarians to perform its proper role in our changing society. Libraries must retain the timeless service of equity of access, personal service, and services tailored to the needs of individuals while exploring new values. As the "heart" of the academe, the library is expected to give quality rather than quantity library services to the internal and external customers of educational institutions that are considered best judges of quality service.
Statement of the Problem
The study aims to assess the library clients' expectations and perceptions of library service quality as actually experienced at the Colegio de San Juan de Letran using the service quality (SERVQUAL) instrument designed to measure total quality service. The focus of this study is on the efficiency and quality of library services provided by the Colegio de San Juan de Letran Library. The study is limited to the findings of a descriptive, quantitative and qualitative method.
Findings
Findings revealed that there is a significant difference among the five (5) SERVQUAL dimensions. Of the five dimensions, Assurance ranks first, followed sequentially by Empathy, Tangibles, Reliability and Responsiveness. Using the CRBANOVA and Turkey's Honestly Significant Difference (HSD), Assurance differs significantly with other variables such as Tangibles, Reliability and Responsiveness. Findings also reveal that the Colegio de San Juan de Letran library conformed with all the five (5) SERVQUAL dimensions such as Responsiveness, Assurance, Tangibles, Empathy and Reliability. But, although, the library customers are satisfied there remains a need for periodic evaluation to achieve total quality service.
Recommendation
The adoption of the five (5) dimensions of SERVQUAL as a survey instrument is likewise recommended for future evaluation since it has proven to be effective in the assessment of quality service.
The primary objective of this blog is to facilitate the searching of relevant literature in Library and Information Science which will be helpful for those who are doing research.
Most of the entries are author-made abstracts and from the following journals: 1. Ad Veritatem. Manila: UST. 2. Journal of Philippine Librarianship
For any comments, suggestions, corrections, and clarifications, please feel free to leave your feedback on any of the postings for further improvement of this endeavor.
