Showing posts with label University of Santo Tomas Library. Show all posts
Showing posts with label University of Santo Tomas Library. Show all posts

Friday, November 2, 2007

The Libqual+ Approach : a Measure of Library User's Perceptions and Expectations of UST Miguel de Benavides Library Digital Services

Researcher: JULIET ESCALONA-PALISOC

Degree: Master of Arts in Library Science

School: University of Santo Tomas, Philippines

Subject Area: Library Services

Year of Graduation: 2007


Introduction

Library is a place in which literary and artistic materials, such as books, periodicals, newspapers, pamphlets, prints, records, and tapes, are kept for reading, reference or lending. The library may differ in many aspects but they all have the same objective, and that is to support the educational and research objectives of its parent organization. Nowadays, the library profession and the larger educational community are focusing their attention on service quality. With the increase in number of information resources and the student that it has to serve, the UST Miguel de Benavides Library was forced to make changes in providing services to clients. The library responds to the challenge of technology by introducing digital library services whose objective is to widen the range of information resources available and to add value to their content by making them accessible through telecommunication networks, so that users can access them anytime and anywhere.


Statement of the Problem

This study, entitled "The LibQual+ Approach to Measure the Library User's Perceptions and Expectations of Digital Library Services of the University of Santo Tomas Library", aims to find out if there are discrepancies as well as a significant difference between the expectations of library users and the actual quality of service present in digital library services offered.


Methodology

The respondents were composed of 285 undergraduate students, 35 graduate students, and 73 faculty members. The instrument used contained the following: a demographic profile questionnaire, a questionnaire adapted from the LibQual+, a customer satisfaction questionnaire, and open-ended questions asking for comments about the different digital library services currently offered. A 9-point Likert scale was used to determine the extent of the respondents' feelings towards the questions in the LibQual+ - based questionnaire, indicating their minimum, desired and perceived service levels. The data gathered was analyzed by tallying the comments about the services offered, as well as by plotting the means of answers to all questionnaire items in graphs. A t-test was also used to compute for the significant difference between responses.


Findings

Findings disclosed that there was no significant difference between expectations and actual quality of service. It was also found that there was a negative service superiority gap and a positive service adequacy gap present in the quality of service in the UST library. This implies that while the library is not meeting the desired level of quality of the clients, the service that they are providing is adequate enough to meet the minimum level of service wanted. On the whole, the library are quite satisfied with the services offered by the UST library, but there are some library services that still needs improvement.


Tuesday, November 4, 2003

A Descriptive Catalogue of the Seventeenth Century Rare Books Collection from the University of Santo Tomas Library

Researcher: ESTRELLA S. MAJUELO

Course: Master of Arts in Library Science

School: University of Santo Tomas, Philippines

Subject Area: Cataloging-Rare Books

Year of Graduation: 2003

Abstract
The general concern of this study is to present an intensive and complete Catalogue of the very early books which now compromise the rare book collection of the University and, every now and then, would cite important notes about each book under investigation, how these books reached the UST Library and their importance to the growth of the University.

This study includes an analysis of the important and rare collection of the seventeenth century in the printed books of the University of Santo Thomas with a total of 1.070 titles in 1,514 volumes. The researcher focused the investigation on books which she believes might have been used as textbooks during the first century of the University's existence, that is, ca. 1611-1711.

The seventeenth century collection of the University of Santo Thomas Library' majority of which are Latin, some are Spain and few in French and German, is hereby presented in a Catalogue. Complete bibliographic information of each title are cited; a descriptive analysis as to physical condition plus other important features on the book; the mark/s. If there is any, such as ex-libris, ownership marks and/or the different library stamps used by the UST Library from the time its existence; and a brief description of the contents of the book. A corresponding number is assigned to each entry/title as point of reference. Likewise, an index or authors, titles and subjects and a separate index for printers are provided. A separate chapter on the Ownership Marks has been included to allow the researcher to make further study in order to explore and analyze the different seals or marks of ownership. A printed catalog, especially if it is descriptive, is an important aid to researcher and serves a large number of users, The description of a book in a catalogue often determines the possibility and extent of a book's usefulness.

These books which have been stored for the last fifty years in the Rare Books section of the University of Santo Thomas Library are now accessible and can easily and conveniently be retrieved through this Catalogue.

Sunday, November 8, 1998

The Library Services of the University of Santo Tomas : An Analysis

Researcher:EDNA J. RECANA

Course: Master of Arts in Library Science

School: University of Santo Tomas, Philippines

Subject Area: Library Services

Year of Graduation: 1998

Sunday, November 7, 1993

Continuing Education of Library Science Graduates of the University of Santo Tomas: An Assessment

Researcher: SUSAN O. PADOR

Course: Master of Arts in Library Science

School: University of Santo Tomas, Philippines

Subject Area: Continuing Professional Education

Year of Graduation: 1993